Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to sales@toolmarket.com.au.
- All
- General
- Shipping
- Product
- Other
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you!
General
We accept all major credit cards, Afterpay, PayPal, Apple Pay, and Google Pay.
We understand sometimes you can change your mind on an item. If you need to cancel your order please visit Contact Us. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!
You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you.
Our Money Back Guarantee is valid within 30 days of purchase for any one our products. In order to receive money back, you must initially submit a return through our Returns Center.
Note, the buyer is responsible for return shipping. Once we have received your returned item, we will notify you via email of the approval or rejection of your refund. Once approved, money back will be credited through the original method of payment within 3 business days (i.e. Credit Card, PayPal).
The estimated shipping time for our products are approximately 2 - 14 business days. Furthermore, our primary source of shipping is Australia Post for domestic orders and ePacket for international orders, both of which are insured.
Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.
You will be informed via email when your order is confirmed and shipped out with tracking information.
We ship domestically to Australia and internationally to all 195 countries. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.