Free shipping over $250 (large items not included) T&C Applied | Click and Collect
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The National Construction Code (NCC) sets out the requirements for the design and construction of buildings in Australia, including plumbing and drainage work. It sets the minimum required level for the safety, health, amenity, accessibility and sustainability of certain buildings.
The Australian Building Codes Board (ABCB) released NCC 2022 on 1 October 2022 to allow industry time to adjust to the new requirements and structure prior to it becoming mandatory. PDFs of all volumes are available for download. Printed copies will also become available for purchase from the ABCB’s commercial providers .
NCC 2022 have been adopted by states and territories on 1 May 2023.
Transitional arrangements for the following specific requirements in Victoria:
The transitional arrangements will allow practitioners to continue using the relevant provisions of NCC 2019 until the end of the relevant transition period.
The ABCB is updating the NCC to strengthen minimum requirements for the energy efficiency of new homes. The new energy efficiency and condensation mitigation requirements commence in Victoria on 1 October 2023.
The changes will make homes cheaper to run, more comfortable to live in and more resilient to extreme weather.
Victoria will also remove barriers to installation of efficient electric hot water systems, helping households to capture further benefits from investing in solar panels, and supporting those who choose all-electric new homes.
Learn more about 7 star energy efficiency building standards by heading to the Department of Energy, Environment and Climate Action (DEECA) energy website.
Learn more by accessing updated energy efficiency Practice Notes.
Note: Trade Institute of Victoria (TIV) is one of the 4 accredited manufacturers in Victoria.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Standard 1 year manufacturer’s warranty
Please check your product and packaging for extended and registred warranty offers and details
For Shelving warranty information see this page:Receive our latest updates about our products & promotions.
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